Privacy Policy

This Privacy Policy describes how ElasticHire ("we", "us", or "our") collects, uses, and shares your personal data when you use our website and services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following categories of information:

• Account and Contact Information: name, company name, email address, and other details you provide when creating an account or contacting us.
• Usage Data: information about how you access and use the Services, including log files, analytics events, device information, IP address, browser type, and pages visited.
• Payment Information: when you purchase a subscription, payment details are processed by our payment processor. We do not store full credit card numbers.
• Interview and Candidate Data: information you or your organization provide as part of using ElasticHire for hiring workflows (e.g., candidate names, roles, interview context). You are responsible for obtaining appropriate permissions and providing necessary notices to candidates.
• Cookies and Similar Technologies: we use cookies and similar technologies to operate and improve our Services. See the Cookies section.

How We Use Your Information

• To provide, operate, and improve the Services.
• To personalize your experience and develop new features.
• To communicate with you, including customer support.
• To process payments and manage subscriptions.
• To monitor usage, prevent fraud, and ensure security.
• To comply with legal obligations.

Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases: performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

Sharing of Information

We may share information with trusted service providers who assist us in operating the Services (e.g., hosting, analytics, payments, customer support). These parties are bound by contractual obligations to protect your information and use it only for the purposes we specify. We may also disclose information to comply with law, protect rights and safety, or in connection with a business transaction (e.g., merger, acquisition).

International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards, such as Standard Contractual Clauses, to protect your personal data during transfers.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, restrict or object to processing, and data portability. You may also withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details in the Contact Us section.

Security

We implement technical and organizational measures designed to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies

We use cookies and similar technologies to operate, analyze, and improve the Services. You can control cookies through your browser settings. Some features may not function properly without cookies.

Third-Party Links

Our Services may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of such third parties.

Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date above. We encourage you to review this page periodically.

Contact Us

If you have any questions or requests regarding this Privacy Policy or our data practices, contact us at:

• Email: [email protected]

If you are in the EEA/UK and are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.